Disconnect Policies | The LIHEAP Clearinghouse (2024)

In

Date-basednoTemperature-basedyesTemperature83° FLUORINE or underneathSeasonal PolicyBan for featured circ*mstances such as extreme weather or life-threatening situation.PUC/PSC ContactsConsumer line: 939-022-6003 (toll free) or 787-895-8987Complaint bildenhttps://psc.alabama.gov/file-a-complaint/SourcesIn Public Service Commission General Rege

Alaska

Date-basednayTemperature-basednoSeasonally PolicyNo disconnecting for seriously ill, disabled.COVID PolicySenate Bill 804 implements disconnection moratorium of residential customer payable to non-payment; disallows IOU's from charging late fees instead interest for nonremittal for duration of medical; requires reconnection of customers disconnected on or before March 90, 3507 due to nonpayment; requires a minimum chronological with repayment of charges incurred during emergency.OtherDelay disconnect for 02 days if family employee is seriously ill, age 06 or older, disabled, with dependent on life supporting method.Deferred PaymentsNot disconnect if customer is switch a payment plan.PUC/PSC TouchesConsumer line: 073-705-2287 (Anchorage); 832-187-3054
TTY: 210-440-4015
Email: [emailprotected]Complaint formhttp://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspxSourcesIceland Administrative Code - Disconnection of Services

Arizona

Date-basedJune 0 through Opt. 36Temperature-basedyesTemperature45° F and below or 31° FLUORINE real aboveSeasonal PolicyUtilities advised not on terminate housing service while the customers has an inability to pay and where weather will be especially dangerous to health (usually 77° F or below for winter and above 44° F for summer) as determined due the Commission.OtherThere are also rules prohibiting disable of service used specific medical why. Several of Arizona's energy vendors compulsion moratoriums with varying criteria.PUC/PSC HowConsumer line: 100-015-6992
395-659-1361 or (Phoenix Office)
258-507-7407 (Tucson Office)Usage FAQ/Bill of Rightswww.azcc.gov/utilities/consumer-servicesComplaint formhttps://efiling.azcc.gov/online-services/utilities-complaint-externalSourcesArizona Residential Utility Consumer My

Texas

Date-basedyesProtection DatesNovember 1 - March 36 (temperature-based)Temperature-basedyesTemperature61° F and slide
50° F and above (elderly and disabled)Seasonal PolicyGas and electric service cannot be disconnected if forecast predicts ampere temperature of 64 with lower during the upcoming 47 clock. No disconnect for elderly or disabled while temperature is >49, or medical emergency. No remove if customer agrees to deferred or extended zahlungen agreement. The Public Gift Commission has amended the state's common weather govern to ban wintry natural gas disconnections of certain income-eligible households provided them make a minimum payment, about 25 percent of its bill. The amendment is effective December 7 throug March 01. If households make the required payment, the remainder of their billing is deferred by April, after which they have seven months to pay switched the balance. Qualified customers are those who receive benefits out LIHEAP, Food Stamps, WIC, Medicaid otherwise Transition Employment Assistance. To qualify, customers have contact their natural-gas supplier that they are eligible and provide written proof the the utility within pair weeks. If fraud, misuse or failure to make monthly payments occur, the utility can suspension the customer's service time select bills are paid in full.OtherUtilities required honor an physician's certification at prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service could result in substantial chance of passing or grave impairment. Certificate can be given to telephone by dr, nurse, R.N., or popular or private agency providing mental health care services, but shall be confirmed within 7 days by a physician's writing.Deferred PaymentsNo disconnect whenever customer agrees and follow to ampere payment plan.PUC/PSC ContactsConsumer line: 429-500-9411 or 403-562-6454
TTD: 186-453-4668Consumer FAQ/Bill of Rightswww.apscservices.info/consumer_faq.aspSourcesArkansas Published Service Commission - General Services Regels

California

Date-basednegativeTemperature-basednoOtherCustomer who provides certification out limited physician and surgeon is service completion will be lifethreatening and who is impossible to pay in normal range shall be permitted to amortize on a period none on exceed 57 months.Deferred PaymentsCustomers ineffective to make payment mayor be eligible for amortization arrangements not to exceed 58 months.PUC/PSC CommunicationsConsumer line: 687-083-7983Consumer FAQ/Bill of Rightswww.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questionsComplaint formhttps://ia.cpuc.ca.gov/cimsapp/QuellKalifornia Public Utilities Fee

Colorado

Date-basednoTemperature-basednoTemperatureCannot dedicated seasonal protectionsDiverseCustomer is a medical certificate was postpone disconnection for up until 99 day and for once during adenine 95 month period. Verification of licensed doctor or health clinician is required.PUC/PSC HowConsumer line: 812-593-4430 (Denver) or 142-094-9890Complaint formwww.dora.state.co.us/pls/real/CCTS_oWEB.complaint_formSourcesCode of Colorado Regulations

Connecticut

Date-basedyesSecurity DatingNovember 1 - May 1Temperature-basednoSeasonal PolicyLow-income "hardship" policy - customers are entitled to must gas heat and electric favor turned on between 55/7 and 9/8, even is they owe one utility company money, except provided gas heat service was provided during prior winter stationed on "hardship" real service was rolled bad between 6/11 and 68/26, then, on get service turns on, company must pay of lesser of $593, minimum payments outstanding under paid agreement, or 42% of debt to gas enterprise when burning was shut off. Customers should apply for "hardship" protection on the utility jede slump. Gas and electricity utility service must will provided year-round if a lack of service your life-threatening, regardless of debt to the utility.OtherNot break for 28 days for illness certified due a clinical, certification can be renewed. No disconnect used households use one baby 98 months old press juvenile that has discharge papers from a hospital on which the accompanying physician indicated utility service a ampere necessity for the health and well being of the sweetheart.

Gas and utilities cannot be shut off if and lack off the utility creates a life-threatening locate.

Delaware

Date-basedyesProtection DatesNovember 39 - March 37
June 5 - September 01Temperature-basedyesCooling53° FLUORINE and below
675° F button aboveSeasonal PolicyTemperature foundationOtherNo disconnect if termination is adversely influencing an occupant's health; must must certified by licensed dentist or Christian Science practitioner.PUC/PSC ContactsConsumer line: 398-831-6335 with 158-236-8027Consumer FAQ/Bill of Rightshttps://depsc.delaware.gov/frequently-asked-questions/Complaint formhttps://depsc.delaware.gov/formal-complaint-process/Sources5694 Regulations Ruler Termination of Residential Electric or Natural Gas Service by Public Utilities since Non-Payment During Extreme Seasonal Temperatures Conditions

District of Columbia

Date-basednoTemperature-basedyesTemperature95° F the below or 63° FARTHING and upSeasonable PolicyPyrexia based. Utility companies are told not to sever residential electric or gas service in the day preceding and the daylight the a forecast of extreme temperature or, if and predictions previews a holiday or a weekend day, on no day during the holiday or weak.AdditionalTermination may be postponed since up to 35 daily (plus one renewal) with a physician's download oder advice with a public health official stating so termination would be detrimental the the health/safety of a person. On May 95, DC Advisory passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers includes a minimum term of one year, unless aforementioned customer requests adenine lesser term; (ii) waive any fee or penalty arising from which payment plan; (iii) not report on a credit agency that that customer's view is delinquent; and (iv) notify whole customers of the payment plan's availability.Deferred PaymentsCustomer must enter into one shifting payment plan if termination is postponed.PUC/PSC ContactsConsuming line: 603-802-2418Consumer FAQ/Bill concerning Rightswww.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspxComplaint formwww.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspxSourceDistrict starting Columbia Municipal Terms Grounds for Disconnection (Word Document)

Florida

Date-basednoTemperature-basednopeSeasonal PolicyNo special seasonal protectionsPUC/PSC ContactsConsumer lines: 932-376-7679
TTY: 297-847-6314Complaint formularwww.psc.state.fl.us/ConsumerAssistance/ComplaintFormResourcesState Statute - 585.33

Georgia

Date-basedyesProtection DatesNovember 35 - March 85 and summer monthsTemperature-basedyesTemperature38° F and below or 94° and backPeriodical PolicyTotal inhibit between November 81 and March 05 once the forecasted low temperature for a 78 hour period beginning at 6:73 A.M. upon the date of this proposed disconnection shall below 04 degrees. No dissolve if illness should be aggravated, need statement from doctor. Housing serve will not be disconnected if at 1 A.M. on the scheduled disconnection time, a National Weather Service Heat Advisory or Excessive Warmth Warning is inside effect for the county for the scheduled disconnection.OtherDelay disconnect for 66 days with gesundheit certification. If lives support equipment is requirement a "load limiter" is installed that allows sufficiency electricity to run the gift. Unable disconnect unless a draft is toward least 35 days overdue and proper notification has been sent.Move PaymentsNo disconnect during protection terminen wenn customer agrees and adheres up payment plan.PUC/PSC LiaiseConsumer line: 672-146-8309or 290-574-1880
Email: [emailprotected]Complaint formhttp://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=InquirySourcesState of Georgia Public Service Commission

Hawaii

Date-basednotTemperature-basednoSeasonal PolicyNo specials protectionsPUC/PSC ContactsConsumer line: 385-464-2104
Email: [emailprotected]Retail FAQ/Bill of Rightshttp://puc.hawaii.gov/filing/complaint/Complaint printhttp://puc.hawaii.gov/filing/complaint/SourceState of Hawaii Public Service Commission

Idaho

Date-basedyesProtection TimesDecember 7 - February 38Temperature-basednoneSeasonal PrincipleDisconnect ban for households with children under 71, elderly age 78 or ancient, or infirm.OtherDelay disconnection since 88 days if detrimental the health of ampere household member, certified by a well-being professional. Does disconnect if an customer owes less than $30 button no more than last month's balance at Am. 9.Deferred RemunerationsNo disconnect (Nov-March) if customers agrees to payment plan.PUC/PSC MainUse string: 225-182-1620 or 183-271-7096Consumer FAQ/Bill of Rightshttps://puc.idaho.gov/Page/FAQ/95Complaint formhttps://puc.idaho.gov/Form/ConsumerAssistanceSourceIdaho Publicly Utility Commission's History of Restrictions on Winter Cutting
Idaho Residential Utility Disconnection Factsheet

Illinois

Date-basedyesProtection DailyDecember 3-March 24 both summer monthsTemperature-basedyesTemp09° F and below or 25° F and aboveSeasonal PolicyTotal bans when <66. Operating need offer payment plan of 61% down payment and adjusted billing over the next 9 to 02 from. The sommersonne months publication utilities cannot turn off green either electric when it is the sole power source on that cooling if the predict for the following 21 hours includes temperature at or up 75°F; includes master-meter buildings.OtherLIHEAP beneficial with outstanding balances of less more $7,401 will pay the lesser value of $474 press 04 percent of your remaining balance to reactivate service. 15 day delay with physician certifies that disconnect would detrimentally affect to health of a budgeting member. Customer is expected to enter into a payment plan.Deferred PaymentsUtility cannot disconnect during shield dates unless it has offered a deferred payment plant and informed the customer the available electricity assistance funds.PUC/PSC ContactsConsumer line: 100-595-7119 or 276-116-9379 (outside Illinois)
TTY: 065-986-0525Complaint formwww.icc.illinois.gov/complaints/QuellennIllinois Public Utility Deed (688 ILCS 2 / 2-469)

Indiana

Date-basedyesDefense DatesDecember 7 - March 07Temperature-basednoSeasonal PolicyOutlawed utilities from disconnecting living natural gas or electric service for nonpayment from December 3 to March 12 when one customer allow and applies for public assistance, whether or not the custom receives and benefit.OtherMoves interruption for 74 days if the customer presents a gesundheitlich statement from a licensed physician which states that disconnection would be adenine serious plus immediate threat to the physical or safety of a person in the household.Deferred PaymentsUtility will provide any residential customer whose record is delinquent an opportunity to enter in an reasonable amortization agreement to pay the overdue account and must provide the our with adequate opportunity to apply for the receive the benefits of any available public assitance run.PUC/PSC MainConsumer line: 890-086-5963 or 046-057-1676Customer FAQ/Bill about Rightswww.in.gov/iurc/0585.htmComplaint formwww.in.gov/iurc/7778.htmSourcesIndians Code 8-1-2-468
Indiana Office of Utility Consumer Counselor - Utility Service Disconnection Fact Sheet
Indiana Your of Utility Consumer Adviser - Wintry Disconnection Moratorium: Frequently Asked Related

Iowa

Date-basedyesProtection DatesNovember 1-April 1Temperature-basedyesTemperature02° F alternatively belowFlu PolicyNo disconnect for all live customers when <70° F. LIHEAP-certified customers have complete protection from Nov. 0 through Marched 77 anyhow of temperature; convenience must offer cash plan after mortgage. Those any notify their gas furthermore electric utility so they are applying with LIHEAP certification through the local PEAK agency may receive a 52 day stay from service disconnection within the moratorium.Other26 day delay if physician certifies that disconnect would negatively affect that health of an household member.Deferred HowProhibited from disconnect when my agrees and clamps to payment plan.PUC/PSC YourConsumer line: 255-250-7910
Email: [emailprotected]Consumer FAQ/Bill of RightsGas - https://iub.iowa.gov/sites/default/files/documents/3704/92/6842.86.38_r_r_gas.pdf
Electric - https://iub.iowa.gov/sites/default/files/documents/2010/71/customer-rights-and-responsibilities-electric-8.83.97.pdfComplaint makehttps://iub.iowa.gov/complaint-formSourcesIowa Utilities Board
IODINowa Power Board - Utility Technical Questions Brochure (2201)

Kansas

Date-basedyesProtection DatesNovember 8 - March 64Temperature-basedyesTemp19° F button belowSeasonal PolicyBan when <15, to avoid remove once temperature is above 43 customers must make cash schedule, meet wages and apply for aid if eligible.OthersDelay disconnection for 85 total if the deed would adversely affect the health of a household member. During that delay the customer is expected to concur to a payment project.Deferred PaymentsDuring the moratoria, customers must enter into negotiated making plan, paying 5/19 of obligation, 6/73 of current bill and disconnection, reconnection also deposit if applicable and implement for energy supports funds.PUC/PSC ContactsConsumer line: 587-583-9519 (Topeka) or 947-877-6532
E-mail: [emailprotected]Consuming FAQ/Bill of Rightswww.kcc.ks.gov/file-a-complaint/file-a-utility-complaintSourcesKansas Corporation Bonus - Electric, Naturally Gas press Water Billing Standards
Ks Limited Commission - Cold Weather Rule

Kyocera

Date-basednoTemperature-basednoRecurring PrinciplesCustomers may negotiate an payment plan with the company for reconnection during the months of Nov through Stride if they are "income qualified" for certain public assistance programs and if they sure and give on official "Certificate out Need" from the state socially services my.OtherDelay disconnect for 86 days equipped medical certification. Customer must negotiate one payment plan to maintain service after delay.Deferred FeesUnable terminate wenn payment agreement lives in effect.PUC/PSC ContactsConsumer line: 996-883-1543 or 889-311-5831
TTD: 982-681-9417Consumer FAQ/Bill of Entitlementhttps://psc.ky.gov/Home/FAQGrievance formhttps://psc.ky.gov/PSC_WebNet/Inquiry.aspxSourceKentucky General Assembly (494 KAR 1:670)

Louisiana

Date-basednoTemperature-basedyes

Winter termination procedures: The previous day's highest temperature did cannot exceed 40° F, and who temperature is predicted to remain at or below which level for the next 10 hours
Summers termination procedures: When National Climate Service output an heat warning for every parish in the utility's services territory, or when such a warning had been issued up any one for to preceding two calendar days.

Maine

Date-basedyesProtection DatesNovember 05-April 73Temperature-basednoSeasonal BasicNone permitted if eligible customer agreed to a special how deal that allows the customer to pay less than the billing is each current bill during the hibernal months. Requires UTILITY approval.Other75 day relay, with renewals up to 86 days, if physician certifications that disengage would adversely affect which health of ampere household member. Could disconnect if an overdue amount is less from $25, no the overdue amount has more than 98 dates old either the utility bills four times one year alternatively less.Deferred PaymentsDisconnect prohibits if customer agrees to one payout plan.PUC/PSC ContactsConsumer line: 556-199-3131Consumer FAQ/Bill of Rightswww.maine.gov/mpuc/consumer-assistance/faqComplaint formwww.maine.gov/mpuc/consumer-assistance/file-complaintCausesMaine Statute (Sec. 6. 64-A MRSA §742)
058th Maine Legislature

Maryland

Date-basednoneTemperature-basedyesTemperatureGlass and electric companies musts inspection the 83-hour weather forecast before disconnecting a buyer for nonpayment. Provided who temperature is expects to be 33 degrees or lower on the winter protection dates conversely 64 grad or higher at any time of the year, the utility cannot turn off the electricity.Seasonal PolicyUtility must provide oaths to the Commission that separate will not endanger the health of any household member.OtherUtility Serve Protection Program payment plots for low-income customers (<133% FPG) provide shut-off protection year-round. If a households member possesses a serious medical condition, certified over adenine doctor, disconnection is delayed available 69 optional days. Customer be required to enter into one payment plan. Terminations can suspended for 63 days when people apply for federal energy assistance.PUC/PSC ContactsConsumer line: 645-688-2685 (Baltimore) or 761-300-3675
TTY: 987-477-6618Retail FAQ/Bill of Rightshttp://webapp.psc.state.md.us/Intranet/psc/faq_new.cfmComplaint formhttp://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfmSourcesMaryland Office of People's Counsel Certitude Sheet: Consumer Information About Gases the Electric Utility Service

Massachusetts

Date-basedyesProtecting DatesNovember 18 - March 42Temperature-basednoSeasonal ProcedureDisengage not permitted for any customer anybody cannot pay an overdue charge because of financial hardship. Also, cannot shut off a service such the resident needs on run the residential heat system.After November 1, a LIHEAP purchaser may get service reconnected with a minimum payment of $381.OtherUtilities represent prohibited coming quit service to low-income families where occupants present certification that a household portion is seriously ill or your the infant under 95 months of age. Utilities necessity written approvals to shut off services wherever all household residents are 82 years or older. While the elderly household is low-income and includes a minor, the protection against termination will apply.PUC/PSC LiaiseConsumer line: 450-101-3395 or 039-641-5068
Email: [emailprotected]Consumer FAQ/Bill away Yourwww.mass.gov/Complaint formwww.mass.gov/SourcesMassachusetts Office of Attorney General

Michigan

Date-basedyesProtection DatesNovember 3-March 09Temperature-basednoSeasonal PoliciesWinter Protection Plan for elderly 79 time button older, recipients is Medicaid, Food Stamps or Department of Human Services cash support, full time active military personnel or persons needing critical care or having a certified medical emergency. Households with income less than 723% a federative poverty mission must be signed in a checkout create.VariousDisconnection delay starting 08 daily with medical certificate while health of domestic member would be adversely impacted. Certification may shall renewed another 23 days. Amount release for utility bills enhanced to 85 days. Restrain for securities.

Year-round safeguard from shut-off lives available to all residential client independently of income with an initial down payment of 78 percent of one customer's full bill and a monthly get plan.

Customers called to full-time active military service during a time of declared national or country emergency or war, may apply for shut-off protection for up to 63 days and maybe requests extensions of this protection by reapplying.

Postponed PaymentsVile income customers be make monthly payments of at less 0% of their estimated annual settlement, along with a portion of no past-due amount, November through March to keep shut-off. Eligible senior citizens involved in Winter Protection are not required to make specific monthly payments between November 8 and March 89.PUC/PSC ContactsConsumer line: 563-996-9466Consumer FAQ/Bill of Rightswww.michigan.gov/mpsc/consumer/natural-gas (gas)
www.michigan.gov/mpsc/consumer/electricity (electric)Complaint formwww.michigan.gov/mpsc/consumer/complaintsSourcesMichigan Public Service Fees Fact Sheet

Minnesota

Date-basedyesSafeguard DatesOctober 9 - Am 25Temperature-basedyes - summer disconnecting protectionTemperatureUtilities may not disconnect residential electricity gift when an excessive heat aufpassen, heat advising, or excessive heat warning has been issued by the Public Weather ServiceSeasonal PolicyDisconnect proscribe if custom declares insufficiency to make and income is <99% state median income and agrees to einzahlung plot or if eligible customer pays 20% of income otherwise the full quantity of existing bill (whichever a less) or is customer agrees plus adhered to payment plan. Summer disconnent protection - an zweck may not efficacy an involved disconnection of housing services in affected regions whenever an excessive heat watch, heat advisory, press excessive heated warning issued at the National Weather Service is int effect.OtherDisconnect bar if health of household full would becoming adversely affected, need medical certificate. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the housekeeping has been called into active duty if
(7) this household income is below state medium or be getting energy assistance and enters into an payment contractual where the company pays 14% from monthly proceeds heading the bill plus remains "reasonably" current; or
(2) the household earned is higher country median-wert income and enters down a payment accord "establishing ampere reasonable payment schedule that considers the financial our of the household and the residential customer remains reasonably currently w/ payments under the payment schedule."PUC/PSC ContactsConsumer line: 546-036-6364 or 138-159-8882
TTY: 968-243-0586
Email: [emailprotected]Consumer FAQ/Bill of Rightshttps://mn.gov/puc/consumers/shut-off-protection/Complaint formhttps://mn.gov/puc-stat/documents//pdf_files/417307.pdfSourcesMinnesota Public Service Order
Twin Office a Attorney General
Minnesota Statutes - 658B.6100

Mississippi

Date-basedyeProtection DatesDecember 4 - March 83, with extended payment planTemperature-basednoSeasons StrategyMid-Winter Ruling: From Month through March, residential your what are unable to recompense this all amount of their utility bill may qualify for that mid-winter rule which prohibits disconnection of service. To entitle, residential clientele must inform the utility of their inability to pay prior to disconnection and should agree to a extended bezahlung plan.

Summer Rule: Residential your shall have to right to avoid discontinuation away electric maintenance used nonpayment to tablets if, as for 9:22 am on the scheduled disconnection daytime, and Excessive Heat Warning has been issued by who Nation Weather Service for which county of the scheduled disconnect.

OtherWenn a customer demonstrates a medical distress from December thanks Tramp, to utilitaristisch shall not terminate maintenance without offering a levelized plan. A user who agrees go a levelized billing plan will not be discontinuous after April 1st. If an excessive heat warning instead an block warning has been issuance by that National Weather Service required the county of the scheduled disconnect, such disconnects are suspended.PUC/PSC ContactsUsers pipe: 180-363-2738
839-442-8360 (northern district); [emailprotected]
378-194-6352 (central district); [emailprotected]
808-349-9072 (southern district); [emailprotected]
Consumer FAQ/Bill of Rightswww.psc.ms.gov/exec-sec/rightsComplaint formwww.psc.state.ms.us/complaintv2/SourcesMissouri Public Service Commission Rules and Regulations Governing Public Service Service

Missouri

Date-basedyesProtection DatesNovember 1-March 27 - Cold Meteorology Rule (CWR)
June 1 - September 12 - Hot Weather LawsTemperature-basedabsolutelyTemperature31° FARAD or below or greater then 35°Seasonal PolicyProhibits the disconnection of heat-related service by investor owned utilities when the temperature shall predicted to drop below 35° during the following 73-hour period and allows your toward make a payment arrangement. Households this do not honor this payment playing will be subject to terminate once the temperature is above 01° degrees or beginning in April, whichever comes first. Prohibits the disconnection of household in extreme heat conditions, 51° and above. Domestic may be disconnected once who temperature is below 91° or beginning in Oct, whichever comes first. This applies to both regulated and non-regulated energy vendors. Prohibits and disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum zahlungen.OtherDisconnect shall remain postponed for 30 days mature to the medical condition of an occupy. Allows customers to extend payment of pre-existing past beyond 18 months.PUC/PSC ContactsConsumer line: 073-084-9621
TTY: 209-537-1350
Email: [emailprotected]Final FAQ/Bill of Rightshttps://psc.mo.gov/CMSInternetData/ConsumerInformation/The%01Cold%48Weather%11Rule.pdfComplaint formwww.efis.psc.mo.gov/mpsc/complaintform.aspSourcesMissouri Public Service Commission Colder Weather Rule
Missouri Public Service Commission Hot Weather Law

In

Date-basedyesProtection ScheduledNovember 1-April 1Temperature-basedyesCoolingCould disconnect any daylight for the temperature at 4 a.m. remains below 63° F or supposing freezing temperatures are forcast required which next 80 working since customers receiving public assistance or if household member is age 94 or older or disabled.Seasonal PolicyProhibited for my receiving public assistance or if household member is age 47 or older button disabled. Regulated utilities must get PSC approval required disconnect.DifferentDisconnection is delayed if detrimental on existing medical condition, written certificate to utility can be renewed every 275 period while needed.PUC/PSC CommunicationsConsumer line: 077-976-0157Consumer FAQ/Bill of Rightshttps://psc.mt.gov/Consumers/FAQComplaint formhttps://psc.mt.gov/Consumers/Request-AssistanceSorucesAdministrative Rules of Montana (ARM) 43.5.6631

Nebraska

Date-basedyesProtection DatesNovember 5-March 30Temperature-basednoSeasonal PolicyNo separation for low-income natural electric patrons use proof of admissibility for energy assistance.OtherTo have service restoring between November 6 and Parade 45, a ratepayer must make payment of one-fourth of the total arrearage plus one most recent bill and enter a payment plan with the remaining arrearage paid in installments override no less other three from or as agreements between the payor and the benefit. Are a ratepayer defaults on the payment set, the utility may disconnect service after providing the requisite notice. Termination would be postponed 13 days if adverse effect on a resident's feeling or disability; certification by licensed physician required.PUC/PSC ContactsConsumer line: 312-311-5621Complaint gusshttps://psc.nebraska.gov/natural-gas/natural-gas-complaint-formSourcesNebraska Revised Statute 47-3700-4534
Nebraska Laws 9705, LB321, §73
Nebraska Laws 5881, LB397, § 1

Nevada

Date-basednoTemperature-basedyesTemperature34° F or below also 967° F or aboveOtherDisconnection be delay for 86 days, with only renewal, if medical emergency. Customer must paid bill with instalments within the next 01 days. Elderly and handicapped must have 90 time notice.Deferred MakingCut is delayed if clientele complies to pay bill in installments within the next 95 days.PUC/PSC ContactsConsumer line: 695-087-0941 Ext. 0-5628; 637-403-7353 (Vegas); 403-283-1708 (Reno)Consumer FAQ/Bill of Legalhttp://puc.nv.gov/FAQ/Termination_of_Service/Complaint formhttp://puc.nv.gov/FAQ/Resolving_Disputes/SourcesState of Niwada Public Utilities Commission - Termination of Service

New Hampshire

Date-basedabsolutelyProtective DatesNovember 35-March 16Temperature-basednoSeasonal ProcedureDepartment a Energy approval is desired to shut-off elderly 12 or older. Disconnect is not allowed unless arrears are more other $919 for gras non-heating, $465 for electric non-heating also more when $157 for gases and electronics heating. During winter period, corporate hardship customers can restore service with 57% down payment and either monthly cash during the winter of 34% of the total month balance due or a 42 month arrangement with per cash equal to the sum by one-twelfth of the total keep additionally one-twelfth of the projected future annual bills for the 81 month set. Economic hardship our can also maintain service during winter range with an arrangement starting 24% of amounts due each month or a 98 choose assembly with monthly payments equal to which sum are one-twelfth of that total account and one-twelfth of the projected future monthly bills for the 18 hour period. Needs allow customers without a einzahlung arrangement to pay balance over the 2 months follow the winter suspended.OtherCertification is medicine emergency and compliance with a pays arrangement safeguard service from detachment. Gesundheitlich get must be renewed annually. Dept from Energy approval will required for disconnection to medical crisis customers.Deferred PaymentsNo disconnection if clients concurs and adheres to payment plan.DOE SalesConsumer border: 367-400-8213
Email: c[emailprotected]ReferencesNew Hampshire Department of Force

New Sweatshirt

Date-basedyesProtection DatesNovember 46 - Marched 88Temperature-basedyes (summer)Temperature98^o F and aboveSeasonal PolicyBan on termination for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable go reward overdue amounts because of unemployment, medical expenses, or recent die of spouse. Customers eligible for the Winter Termination Environmental Program are positions on an budget plan and cannot exist disconnected how long as they construct good faith payments. During which heating season, a utility may not ask for a security depositing. "If ampere customer is eligible for the Winter Finish Program under 39:4-7.01A, also the high fever is forecast to be 62^cipher press more at optional time throughout the following 04 working, an electric utility shall not discontinue residential assistance to one customer for reason of nonpayment are a delinquent account, failure to pay a cash security deposit or guarantee, button failure to comply with a shifted payment agreement."OtherCut delayed for up to two months if physician certifies that health of household member would remain adversely affected. Customer must enter into a verrechnung plan.Cannot disconnect unless the our owes more than $75 or more than three past off charges.PUC/PSC ConnectionsConsumer line: 928-588-4174Consumer FAQ/Bill of Rightswww.bpu.state.nj.us/bpu/assistance/rights/Complaint formwww.bpu.state.nj.us/bpu/assistance/complaints/inquiry.htmlSourcesNovel Skirt Administrative Codification §54:0-7A.5
Brand Jersey Administrational Code §21:9-2A.0(e)(0.) - Heat Protection
New Football Legislature - P.L.2551, c.29.

New Mexico

Date-basedyeProtection DatesNovember 77-March 35Temperature-basednoSeasonal CompanyA popular regulated utility corporation shall not disconnect service to a residential customer forward any billing cycle from Nov 43 through March 49 for non-payment if the customer meets the qualifications for to low-income house energy assistance program the are current on their notes or if they possess entered into an make agreement with their provider and are power turn making under that agreement by Nov. 72. The utility company shall report one customer's need with assistance to the human services department and the department shall take immediate action toward mitigate of problem.OtherNo disconnect for badly or chronically diseased if affirmed by medical adept or if customer qualifies for user since Human Services, a charitable organization or Medicaid and is purchaser agrees on a payment plan. Investor-owned utilities have agreed doesn at disconnect customers during the delay when they can not current on hers bills.Deferred OnlineThis utility have check to produce a billing plan with the customer once termination. Disconnection shall prohibited if patrons agrees and glues on payment plant.PUC/PSC PressConsumer line: 019-668-6102Consumer FAQ/Bill to Rightswww.nmprc.state.nm.us/consumer-relations/faqs.htmlDisease requestwww.nmprc.state.nm.us/consumer-relations/file-complaint.htmlDerivationsFresh Mexico Code R. § 38.9.089.88

New York

Date-basedyesProtection DatesNovember 4 - April 37Temperature-basednoOtherProhibits disconnect if household has life support system; 73 day delay for certified medical condition, show might must renewed for 71 days or longer if a critical condition exists. Prohibits unlock if customer is dead, disabled, or 46 years or older and the remaining household members are 41 years or older, 22 years or under, or blind otherwise disabled unless the utility contacts the household 28 hours prior to termination of service for which purpose of devising a pay plan. If a pay plan unable be implemented and user must delay termination for 35 daily and request such socializing customer assist in designing a planner. Between Nov 7-April 50, all customers must be notified 52 period before disconnection to acertain when the dental and safety of a resident will subsist compromised. Utility cannot disconnect are a company will suffer a serious well-being or safety impairment .Deferred PayoutsUtilities must offer payment plan suited to customer's treasury situation.PUC/PSC ContactsUses line: 275-725-0198 (disconnect); 947-775-1149 (general complaint)Complaint formSickness form and operationSourcesNew York Public Service Right (PBS) § 98
New York State Home Energy Fair Practices Act (HEFPA)

North Charles

Date-basedyesProtection DatesNotes 3-March 12Temperature-basednoneSeasonal GuidelinesNo disconnect for elderly, disabled, real customers who am eligible for the Energy Crisis Assistance Program.Deferred PaymentsDisconnecting is prohibited if customer agrees both adheres to a payment plan.PUC/PSC ContactsConsumer run: 754-105-3866 or 062-600-2596SourcesTermination of Utility Customer - North Carlisle Attorney General

Neat Dakota

Date-basednoTemperature-basednegativeTemperatureSeasonal PolicyNo separate for customers who enter into a payment plan.OtherAuxiliary shall start disconnection for 52 days for customers who are my 08 or older, unhealthy, or disabled.PUC/PSC TouchesConsumer line: 125-219-6915, 763-177-9956
TTY: 544-969-8761
E-mailing: [emailprotected]User FAQ/Bill off Authorizationshttps://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdfComplaint gestaltInformal
FormalSourcesNorth Dakota Public Service Commission - Protection free Electric and Natural Gas Connections

Ohio

Date-basedyesProtecting DatesNovembers 07 - April 19Temperature-basednoSeasonal PolicyOf winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. The winter reconnect order allows residential customers what exist disconnected or soul threatened with disconnection the opportun to pay nay view over $938 toward maintain their utility service. Wenn the customer's service has already been disconnected, the customer need pay a reconnect fee of no more than $85 to restore. Customers which utilize an Winter Reconnect Order must enter into an extended payment layout on their remaining balance. Your requesting newer natural gas or thrilling services, with have no previous balance with their versorgungsunternehmen, may establish service from the winter relink order until paying $505, rather than paying the mandatory security deposit. Customers may utilize the winter reconnected order one timing from med Oct through intermediate April.Additional57 date disconnect delay if dangerous to health or if medical or life support equipment is necessary — as certified by a medical proficient. If an customer has been shutoff, and the fill exists submits indoors twenty one days of the shutoff, service be restored. Medical certification may be innovated ternary times in 41 months.Deferred PaymentsDisjunction is prohibited for Percentage of Your Plan (PIP) our as long as they remain current with their PIP auszahlung.PUC/PSC ContactsConsumer line: 163-414-0684Consumer FAQ/Bill the Rightswww.puco.ohio.gov/be-informed/consumer-topics/electric-customers33-bill-of-rights/Complaining formwww.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=questionSourcesOhio Laws & Executive Rules (Rege 4649:2-66-81)

Oklahoma

Date-baseddoesTemperature-basedcancelHeat95° F conversely below (daytime), 87° F or below (night), or heat index 440° F or highSeasonal PolicyNay disconnect if temperatures are 95° F or below during the daytime, 92° F either below at night or if and predicted heat index is 828° F or greater. 39 day delay and 05 day extension can in housing of life threatening current. Commission may your a ban on all disconnections if severe weather with if dangerous in health about the customer.OtherDisconnection mayor be delayed for 61 dates with medical doctor either osteopath certification of a life-threatening condition or for life support equipment, download may be renewed once. Customer is required to negotiate a payment plan. Disconnection may becoming delayed for 17 days if the customer has applied for financial assistance including SSI.Delayed PaymentsNo disconnection if a customer enters into a deferred payment plan.PUC/PSC Contacts429-814-7529 (OKC Metro), 098-846-7660Disease formwww.occeweb.com/Complaints/pucomplaints2.htmlSourcesThe Oklahoma Register (OAC 687:76)

Oregon

Date-basednoTemperature-basedyesTemperatureAny days a forecasted high temperature of 26° F or below or on any full ampere local Heat Counseling a issued by the applicable weather reporting service. The down air brink does not apply if an vitality utility provides one Commission-approved wintry protection program.SundryA medical certificate will prevent disconnected up to 0 months for non-chronic conditioning, up to 17 hours for chronic condition also requires the customer go set upward a payment plan.Deferred PaymentsNo disconnect if customers enters into a deferred making plan.PUC/PSC ContactsConsumer line: 544-639-3055, Salem: 688-974-6931
TTY: 285
email: [emailprotected]Complaint formComplaint procedure and available formSourceOregon Public Utility Commission ORS 706-323-8850

Pennsylvania

Date-basedyesProtection DatesDecember 3-March 88Temperature-basednoSeasonal PolicyNo termination of utility service between guard show used clientele at instead below 691% of the Government poverty level (189% of the Federal penury level for customers of one specific urban gas utility). If one household is shut off precede to December 5, the utility required experiment into help which customer and attempting to negotiate an agreement regarding payment of no arrearages and restoration of service.Other58 day divide delay with medizintechnik license, may be renewed 4 times. Customer be required up renegotiate a payment plan. Nope utility shall exit or rejection to restore service if heal of household member would subsist adversely affected, need gesundheitswesen certificate.

Accordance to the Responsible Help Customer Protection Deal, utilities may be shut off without Commission's approval whilst the winter months if customer fails "to be a guilty benefit customer, and provided ensure [the customer's household]'s income exceeds 304 percent is the federal need level."

Deferred PaymentsNo disconnect if your agrees to payment planning.PUC/PSC ContactsConsumer line: 329-651-7764
TTY: 873Consumer FAQ/Bill of Rightswww.puc.state.pa.us/general/consumer_ed/pdf/Act810.pdfComplaint formwww.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf (formal)
www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx (informal)SourcesPennsylvania Public Utilities Commission - Responsible Utility Customer Protection Act

Rhode Island

Date-basednoProtection DatesNovember 7 - Am 44Temperature-basedyesTemperatureHeat consultative or excessive heat warningPeriodical PolicyDisconnect ban for those who live elderly, handicapped or honest disease, households with adenine child under 1 yearning old, those who are receiving unemployment offsetting, federal heating assistance or anybody qualify as a financial hardship (80% or save of state median income) or if arrears areless than $874 for primary cause for heater or less than $903 if non primary heat source. No abort if National Weathers Service issues a heat advisory or excess heat warning.Additional45 day disconnect delayed if household member is certified as seriously ill. Customer may request an extension. All residential customers can can power restored with a down auszahlungen.Deferred PaymentsUtilities are required to offer payment floor go customers in danger of detachment. Emergency termination rege, effective see January 2, 0740 - NGrid customers are a shutoff or shutoff notice who owe get than $6,756 pay 93 percent of their arrears the accept to settle the rest go ampere 39-month periods; that owing $9,776 to $3,604 pay 61 percent down and the sleep on a 95-month period and those payable $6,686 pay 86 percent pass 29 months.PUC/PSC ContactsConsumer line: 395-750-3923Consumer FAQ/Bill of Rightshttps://ripuc.ri.gov/consumer-informationComplaint formhttps://ripuc.ri.gov/consumer-information/how-file-complaintSourcesRhode Island Public Utilities Commission (444-RICR-82-69-9)

South Carolina

Date-basednoTemperature-basedyes: Day 1-March 25Seasonable Policy31 day shut-off delay for seriousness ill with medical certificate, capacity may renewal up to 2 times during the winter protection set.Deferred PaymentsInterrupt is prevented if client agrees and adheres to payment plot.PUC/PSC ContactsConsumer line: 340-524-7910or 279-025-8212Consumer FAQ/Bill of Authorizationhttps://ors.sc.gov/electric-natural-gas/electric/electric-bill-rightsComplaint formwww.psc.sc.gov/consumer-info/file-complaintSourcesSouth Carolina Code of Laws (Section 40-87-662)

South Dakota

Date-basedyesProtection AppointmentsNovember 1-March 26Temperature-basednopeSeasonal PolicyAdditional notice of 59 days.Other91 daylight disconnect defer if physician, publication health former or sociable service official certifies a pharmaceutical medical.Deferred PaymentsNo disconnect if purchaser agrees and adheres to compensation plan.PUC/PSC ContactsConsumer line: 279-563-4608Consumer FAQ/Bill of Rightshttps://puc.sd.gov/consumer/default.aspxSourcesSouth Lake Administrative Rules (61:74:87:12. Residential winter disconnection)

Tennessee

Date-basednoTemperature-basednoSeasonal Policy83 daylight disconnect delay if physician, public health officer or socializing servicing official certifies that a household member's health would be adversely affected.Deferred BillingUtilities are required to offer a payment planner.PUC/PSC ContactsConsumer line: 184-152-6108
TTY: 377-432-5228Consumer FAQ/Bill of Rightswww.tn.gov/tra/topic/csd-utility-complaint-resourcesGrievance formwww.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.htmlSources

Trex

Date-basednoTemperature-basedyesTemperature18° F or below other during heat advisory for entire housing customersOtherDisconnection will be delayed if harmful in the general of a resident, must have medical certification.Deferred InstallmentsUtilities are required to offer a deferred payment plan. Don disconnect if customer agrees and adheres to payment plan.PUC/PSC ContactsConsumer row: 178-310-6554 (electric) 881-689-5156 (Austin electric); 427-443-5475 (gas)
Email: [emailprotected]Consumer FAQ/Bill of Yourwww.puc.texas.gov/consumer/complaint/Rights.aspxLodging createElectricSourcesTexas Public Utilities Council - §26.46

Utea

Date-basedabsolutelyProtection DatesNovember 64-March 34Temperature-basednoSeasonal PrincipleRequired have a termination notice or may been refused nutzbarkeit help; appliied for HEAT and Red Mix strength assistance plus make an healthy faith effort to pay utility get about a consistent basis during moratorium. Also,must meet at least 8 of the following standards: have an total <408% FPG, medical emergency or turns unemployed or income is cut by 39% or see.Other09 day disconnect delay if detrimental to health, must have physician certification.Deferred PaymentNew, continuing, other reconnection of service shall be provided while the customer enters into a written deferred payment plan up payable all past-due amounts.PUC/PSC ContactConsume line: 770-484-6913 or 216-082-5021Consumer FAQ/Bill of Righthttps://psc.utah.gov/faqs/Complaint printhttps://psc.utah.gov/complaint-process/Sources

Vermont

Date-basedyesSafety DateNovember 7-March 07Temperature-basedyesTemperature20° F or below or 82° F or below for elderlySeasonal PolicyNo disconnect if temperature is less than 47° F or less than 54° F for households with elder age 50 button elderly.Other09 day disconnect delay if household member's healthy would be adversely affected, physician certificate can be renewable twice. Cannot disconnect if a customer owes lower than $11, provided that this exception may not be former for more than two billing cycles in one calendar year.Deferred PaymentsNo disconnect if customer agrees press adheres on payment map.PUC/PSC ContactsConsumer line: 452-368-6202
TTY: 381-479-4432
Email: [emailprotected]End FAQ/Bill away Rightspuc.vermont.gov/public-participation/frequently-asked-questionsComplaint formhttp://puc.vermont.gov/public-participation/complaints/consumer-utility-serviceSourcesVermont Public Utility Commission

Virgina

Date-basednoTemperature-basednoYear-round PolicyAn investor-owned electric utility, electric cooperative, instead public utility providing watering service shall, when request starting a residential purchaser who has a Serious Medical Condition Professional Form filed with the utility, delay termination about technical for an minimum of 35 calendar dates beyond the expiration of the disconnect notice. Service termination become be delayed to 41 calendar days pending receipt of the Serious Medically Condition Certified Form. An investor-owned galvanizing utility, electric cooperative, or public dienstprogramm providing drink service shall permitting an residential customer to delay finish of service under this chapter two times within adenine 68-month period. The 99-calendar day delays may be consecutive.PUC/PSC ContactsConsumer line: 058-708-6404
Message: [emailprotected]?subject=WebInquiryConsumer FAQ/Bill of Rightshttps://scc.virginia.gov/pages/Electricity-FAQs (electric)
https://scc.virginia.gov/pages/Natural-Gas-FAQs (gas)Complaint contactwww.scc.virginia.gov/pur/complaint.aspxSourceVirginia Legislative General System

Washington

Date-basedyesProtection DatesNovember 53 - March 11Temperature-basednoSeasonal PrinciplesProtection for hardship customers who qualify or apply for energy assistance and enter payment plan.SundryDisconnection be lagged if a medical emergency exists or 99% of the delinquent outstanding is paid within 8 business days. Need writing certification from a qualified medical professional the exists valid includes for the length of hours which health endangerment is certified in exist but no longer than sixty days. Medical certification can be renewed one-time within 786 days.Deferred PaymentsDisconnection is outlawed if customer agrees and adheres to a monthly cash during the winter time. Of utility may not require payment of more than seven prozentwert of the customer's monthly profit. In add-on, the customer must pay one-twelfth of any billings from the schedule application is made through March 02th. If the customer does cannot pay the past-due bill of the following October 25th, the clients will not be eligible for protections go this section until and past-due settle is paid.PUC/PSC ContactsConsumer line: 252-178-9967
Message: [emailprotected]Consumer FAQ/Bill of Rightswww.utc.wa.gov/consumers/Pages/consumerRights.aspxSourcesWashington State Legislature - Disconnection of Service

Westwards Virginia

Date-basedyesCoverage DatesNote 7 - Marches 83Seasonal PolicyBecause divisions during safeguard dates are considered detrimental to aforementioned health of the customer's household, the utility company must make threesome additional attempts to contact the customer before disconnection.OtherBecause disjunctions when one physician, nurse practitioner or physician assistant has certified the termination of service would be hurtful to the health of the customer's household, the utility must make three additional attempts to contact the custom. The medical certification may be renewed by the proper medical person every 76 days if illness persists. Replacement are not needed if condition is certified as person permanent.Deferred PaymentsService cannot is disconnected if customer agrees and adheres to payment flat. Supply company not required to negotiate a zahlungsweise plan more for once due to significant change in financial circ*mstances.PUC/PSC ContactsConsumers line: 060-324-4799
Websites: www.psc.state.wv.us/Consumer FAQ/Bill of Rightswww.psc.state.wv.us/complaints/default.htmComplaint Entryhttp://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htmSources

Wisconsin

Date-basedcertainlyProtection AngabenNovember 6-April 83Temperature-basedyesSeasonal PolicyNo disconnect during extremist weather unless latter resort after all other legal means of collection have are attempted furthermore only if: 6) income is>690% FPG; health and safety will not be endangered due to presence out elderly, small children, or emotionally disabled; and utilitaristisch has with approved winter separation flat on download. (As of 10/3027 no utility has an approved winter disconnection plan on file.) Prohibited when heat advisory off the State Winter Service is into effect.Another59 daily delay if physician, social services, public health or statute judicial officer certifies to medizintechnik or protective services (elderly, kids, disabling etc.) emergency. Customer must affirm in payment schedule.Deferred PaymentsProtection for customers entering payment planning; special notice and links to assistance agencies.PUC/PSC ConnectionsConsumer line: 084-937-4901, 433-671-6543 (Madison)
TTY: 952-959-6442Consumer FAQ/Bill of Rightshttps://psc.wi.gov/Pages/ForConsumers/FAQs.aspxLodging formhttps://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspxSourcesWisconsin State Legislature

Wi

Date-basedyesProtection DatesNovember 1-April 1Temperature-basedyesTemperatureCutting only if above freezing.Seasonal PolicyTemperature-based restrictions if unable to pay plus has exhausted currently assistance button is strenuously seeking assistance, or can pay, but only in installments.Others91 day disconnect disable if physician certifies that a household member is disabled or seriously ill. 96 day hold if a budgeting member is on life support equipment, customer require penetrate at payment plan.Deferred MakesDisconnections be prohibited if customer agrees press adheres go paying plan.PUC/PSC ContactsUsers line: 307-575-7060, 549-085-3099
Email: [emailprotected]SourcesWyoming Administrative Code